When it comes to picking the right server hardware, you are going to need support. You need someone who can give you actual support. By actual support I mean a real voice. I don’t know about you, but I get tired of the automated voices giving you options. I want to hear someone real and personal on the phone. How about you?
When you go to buy, pick a company whose reputation is very high. When it comes to tech support, most people fall into two different boxes. There are those who treat support like they are going to a shrink each week. Don’t laugh. There are people out there like this. There’s nothing wrong in this. It’s just that some people need a bit more time then others. Than there are those who only need to call every so often. These are the people who can do things on their own, but still need someone in case of emergency.
It doesn’t matter what box you fit into, find a company who can deliver the goods. Tech support is very important with server hardware. If you are not getting the help you need from a company, you need to go elsewhere. You need to do what is best for you. Take care of you and your business needs. The rest will fall into place.